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With many industries facing difficult decisions surrounding where and how to implement artificial intelligence to increase revenue, it is helpful to consider how these advancements may positively affect the customer experience in particular. McKinsey anticipates many organizations will become automated by...
It’s no secret that tech professionals have been experiencing an overwhelming amount of layoffs in 2023. In fact, there have been more layoffs in 2023 so far than in the entirety of last year. These statistics can be discouraging...
Training Is Key When Navigating an Economic Slowdown SHRM recently published an article examining the importance of adapting to the rapidly changing economic environment and the role of upskilling employees in ensuring business viability. The author Theresa Agovino interviewed...
We are making a massive technological leap forward, with artificial intelligence (AI) related think pieces and news items cropping up faster than anyone (besides an AI) can actually read them. Everything from smartphones to rocket ships use some form...
Picture Satya Nadella, the CEO of Microsoft, enthusiastically talking about his love for cricket during a company-wide meeting. He uses his passion for the game to explain his approach to business strategy. Or Patagonia CEO, Ryan Gellert, injecting his...
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